What does delivery exception mean?Ī delivery exception is when a package is temporarily stalled in transit for an unforeseen reason and could affect when it arrives at its destination. Let’s talk about delivery exceptions and how they affect ecommerce shipping. It happens - that is life, after all.īut being prepared for such events and responding to customers when it does happen can affect whether they shop from you again in the future. While shipping carriers will make every effort possible to ensure that packages meet their delivery dates, there are many instances where the ability to deliver on time is outside of everyone’s control. Maybe you’ve even checked your tracking status before and saw that it was marked as an exception with an impacted delivery date. If an order is incorrect or delivery delayed, people are not exactly pleased. Enter your reference number here for your options.We live in a society where online shoppers expect to get what they want when they want it. You'll need to be bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill. We look forward to seeing you! Choose from one of our 2,500 local Pickup shops and we'll have your parcel ready for you by midday tomorrow. Enter your reference number here for your options. The driver wont be able to make it back to you today but you can change the delivery date then arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local shop. See where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer. The driver will do everything they can to get your attention when you're at home, but sometimes you'll still miss each other. You're spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local shop. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour or drop it off at your local shop. No problem, there are plenty of options for you to choose from. Enter your reference number here for your options Enter your reference number here to pass on some directions to our driver. It's always good to get a helping hand particularly if your address is hard to find. Don't forget to make sure we've got your mobile number or email address so we can can send you updates too. Expecting a parcel?įollow the drivers journey all the way to your door, or select one of our 'in flight' options if you are not going to be by entering your reference number here. **Provided the shipper has not instructed us to get a signature. **We can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date. You can't change your timeslot but you can still get your parcel. Why cant we do this for you directly? Well, our shippers like to know if the delivery address is changing and would rather we don't make these changes without their consent. Contact the shipper and they can change the delivery address. Not everyone gets on with their neighbours, so if you want to tell us your preferred neighbour, or a safe place at your property, enter your reference number here and see your options. That's fine, we will automatically try to leave your parcel with your neighbour if you're not in.
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