Tip: We’ll need as much information as you can provide when reporting an issue so it's good to add as many relevant details (affected device, exact app version, troubleshooting already attempted, etc) as possible. Once you’ve posted your issue, you should hear from a Community Rock Star or a Spotify Moderator shortly. There's more info on doing that in this Spotify Answer. If not, please create a new thread in the relevant board on the Community.If you found a thread or an Ongoing Issue that describes your issue, please post there.If the above troubleshooting doesn’t help, you can report your issue and get more help. See if a different combination of these settings makes a difference. Change settings within the app: Sync quality, Stream Quality, Gapless Playback, Crossfade.(Note: If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue) Try logging. Check this support page for troubleshooting connection issues. (Important: Make sure you restart your device during this). If yes, the issue is the device and can likely be solved with more troubleshooting. Follow the steps here to reinstall the Spotify app. See if the issue is persisting on their account too. Ask a friend or family member to sign into Spotify on your Desktop.it is not possible to group Sonos speakers from the Spotify desktop apps on Mac or PC. Try logging into Spotify over a different Internet connection, if possible. Issues with Spotify Connect and Sonos app version 10.3 or earlier.( Note: If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue) Check this support page for troubleshooting connection issues.( Important: Make sure you restart your device during this). Follow the steps here to reinstall the Spotify app.They can help you solve most issues on your own. Tip: Don't forget to check our Spotify Answers for help on common issues. So type your issue into the search box and have a look. Someone might have asked your question on the Community before. Having trouble with Spotify on your Desktop app? Here’s what to try first.
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